With a strong foundation in Data Analytics, Technical Support, Systems Administration, and Systems Engineering, I am well-equipped to tackle complex technical challenges and deliver innovative solutions. My passion for IT drives me to stay ahead of the curve with emerging technologies, and I am continuously working to expand my knowledge. Currently, my focus is on Artificial Intelligence and Machine Learning.

My diverse background across hospitality, capital markets, and the IT industry has shaped a unique approach that centers on client satisfaction. I understand how important collaboration is. In the words of Helen Keller, “Alone we can do so little; together we can do so much.”

One key lesson I’ve learned throughout my career is that the success of our clients is directly tied to our own success—something that continues to drive my work ethic and commitment to excellence.

Three adjectives to describe myself

• Persistent
• Witty
• Sometimes annoying

Background

Before joining WebPal, my diverse customer service roles equipped me with a strong foundation in technical support, problem-solving, and communication, all of which are essential in my current IT role. At the National Australian Bank (NAB) as a Merchant Service Advisor,this experience allowed me to develop strong troubleshooting skills and a deep understanding of technical systems, which I now apply when supporting WebPal’s clients. My dedication to providing exceptional customer service was recognised through the NAB Reach Award, which underscored my commitment to resolving issues effectively and ensuring client satisfaction.

In addition to my role at NAB, I worked part-time as a Department Manager at McDonald’s, leading a team of 90+ employees across multiple stores in the South East region. This role enhanced my leadership and communication skills. These experiences have translated well into my IT role, as they have sharpened my ability to manage teams, handle customer needs efficiently, and ensure smooth operations.

Before moving to Australia, I worked at a brokerage firm, where I led market research efforts and supported strategic decision-making. This experience in research and analysis further strengthens my data-driven approach at WebPal, ensuring that I can approach technical issues from an analytical perspective. Additionally, overseeing the development of the company website gave me valuable insight into ensuring user-friendly solutions and effective outcomes.

Certifications / Qualifications

• ServiceNow IT Leadership Professional Certificate
• Data Analysis and Visualisation: Python | Excel | Power BI | Tableau
• Atlassian Agile Project Management Professional Certificate
• Google Project Manager Specialisation
• Google Advanced Data Analytics Specialisation
• Google Business Intelligence Specialisation

Technical Skills

• Proficient in Data Analysis
• Building interactive dashboards to drive actionable insights
• Advanced skills include Customer Service and Management

Security and Risk Management

In modern day, there is no such thing as being too cautious. Therefore, it is of paramount importance to be constantly monitoring and being on top of things. I’m constantly on the lookout for anything that might seem malicious.

You could say, in a way, I’m like Batman. Lurking in the darkness, keeping a watch over Gotham, and taking swift action when required.

Fun Fact

I’ve been living in Australia for almost 9 years now however, I’ve never watched a single game of Footy.